support

Sonar standard support

Your enterprise requires expert technical assistance and prompt issue resolution to maintain uninterrupted business operations. Our technical team is committed to delivering enterprise-class, worldwide support required for continued business success.

engineered for your business success

With standard support, your team receives essential guidance and quick issue resolution during the implementation, continued use, and upgrade of the Sonar solutions.

  • Global support with quick response time to minimize any downtime
  • Tools, resources, and a direct line of communication with technical experts
  • Dedicated resources via convenient communication channels 
  • And numerous other benefits to keep your mission-critical applications running smoothly
Avatars of two developers share ideas back and forth to create a greater solution

what you get with sonar support

  • Consulting on operational issues and opportunities to maximize your use of Sonar functionality
  • Assistance with product setup, implementation, ongoing usage
  • Guidance on upgrades, new features and functionality
  • Help with improving the performance and utilization of sonar products and the speed of analysis 
  • Response within 1 business day
  • Global team dedicated to ensuring your success with Sonar Products
  • Dedicated service desk portal for all tickets
  • 2 additional staging licenses 


For detailed pricing contact sales

Refer to the Commercial Support Terms and Conditions

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resources

Get the help you need with the setup, configuration, upgrade, FAQs, and more.


Quick Links: 


Product downloads

  • Download the active version of SonarQube here. Learn more about active versions.
  • Looking for a cloud offering instead? Learn how to get started or login to SonarCloud here


Installation and upgrade


Troubleshooting

  • Issues with installation or upgrades? Check out this troubleshooting resource for quick tips. Refer to the release upgrade notes.
  • Need help with SonarCloud? Check out this troubleshooting guide.
  • Issues with SonarLint Connected Mode setup? Check out this troubleshooting guide. 

Frequently Asked Questions

A support ticket is a mechanism by which your team can open a line of communication with our team of technical experts. We recommend opening a ticket through the Sonar support portal as a first quick step for you to articulate the problem you might be facing so we can have all the details to help debug the issue.

“SonarQube gives software engineers a better view of code quality. The disclosure of all project metrics created competition among teams, resulting in more willingness to write the best code possible.” 


Andreas Fischer, Software Developer, DevOps CoE @ DATEV

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