support

Sonar commercial support

Your enterprise requires expert technical assistance and prompt issue resolution to maintain uninterrupted business operations. Our technical team is committed to delivering enterprise-class, worldwide support required for continued business success.

engineered for your business success

With commercial support, your team receives essential guidance and quick issue resolution during the implementation, continued use, and upgrade of the Sonar solutions.

  • Global support with quick response time to minimize any downtime
  • Tools, resources, and a direct line of communication with technical experts
  • Product training and onboarding
  • Dedicated resources via convenient communication channels 
  • And numerous other benefits to keep your mission-critical applications running smoothly
Avatars of two developers share ideas back and forth to create a greater solution

get the right level of support

Choose the support tiers suitable for your unique business needs.

FeatureStandard SupportPremium Support
AvailabilityBusiness hours 24x7
Response time 1 business day

Mission critical benefits: 

Blocker issues: 1-hour (24x7) 

Critical issues:  4-hour (24x5)

Major & Minor issues: 1 business day

Support for operational issues
Assistance for product setup, implementation, and ongoing usage
Access to support portal
Service Desk Accounts1Up to 5
Phone support -
Live Chat / Slack supportComing soon!
Upgrade planning and assistance

Screen share for debugging

(Blocker and Critical issues)

-
Dedicated senior technical expert -
Personalized onboarding-
Quarterly business review-
Quarterly reporting of issues and support activities-
PricingFor detailed pricing contact salesFor detailed pricing contact sales

Refer to the Commercial Support Terms and Conditions

resources

Get the help you need with the setup, configuration, upgrade, FAQs, and more.


Quick Links: 


Product downloads

  • Download the active version of SonarQube here. Learn more about active versions.
  • Looking for a cloud offering instead? Learn how to get started or login to SonarCloud here


Installation and upgrade


Troubleshooting

  • Issues with installation or upgrades? Check out this troubleshooting resource for quick tips. Refer to the release upgrade notes.
  • Need help with SonarCloud? Check out this troubleshooting guide.
  • Issues with SonarLint Connected Mode setup? Check out this troubleshooting guide. 

Frequently Asked Questions

A support ticket is a mechanism by which your team can open a line of communication with our team of technical experts. We recommend opening a ticket through the Sonar support portal as a first quick step for you to articulate the problem you might be facing so we can have all the details to help debug the issue.

“SonarQube gives software engineers a better view of code quality. The disclosure of all project metrics created competition among teams, resulting in more willingness to write the best code possible.” 


Andreas Fischer, Software Developer, DevOps CoE @ DATEV

ready to get started?

Contact Us

Trusted and loved by 7 Million Developers & 400,000+ Organizations

  • Barclays logo
  • Air France logo
  • IBM Logo
  • Nasa logo
  • Microsoft Logo
  • Ebay Logo

the Sonar solution

SonarLint

Clean Code from the start in your IDE

Up your coding game and discover issues early. SonarLint takes linting to another level empowering you to find & fix issues in real time.

Install SonarLint -->
SonarQube

Clean Code for teams and enterprises

Empower development teams with a self-hosted code quality and security solution that deeply integrates into your enterprise environment; enabling you to deploy clean code consistently and reliably.

Download SonarQube -->
SonarCloud

Clean Code in your cloud workflow

Enable your team to deliver clean code consistently and efficiently with a code review tool that easily integrates into the cloud DevOps platforms and extend your CI/CD workflow.

Try SonarCloud -->