support

Sonar Customer Value Acceleration

Our range of enterprise-class resources empowers you with the support, guidance, and solutions you need to deploy Sonar effectively, accelerate your time to value, and maximize ROI.

Engineered for your success

With commercial support, your team receives essential guidance and quick issue resolution during the implementation, continued use, and upgrade of the Sonar solutions.

  • Global support with quick response time to minimize any downtime
  • Tools, resources, and a direct line of communication with technical experts
  • Product training and onboarding
  • Dedicated resources via convenient communication channels 
  • Numerous other benefits to keep your mission-critical applications running smoothly
jeff leaves a note about code issues

Get the right level of support

Choose the support tiers suitable for your unique business needs.

No Support
Standard Support
Póngase en contacto con nosotros
Recommended
Premium Support
Access to Sonar Community
Access to onboarding portal
Access to onboarding webinars
Agent availability
Business hours24x7
Response time: blocker issues
1 business day1 hour (24x7)
Response time: critical issues
1 business day4 hours (24x5)
Response time: major & minor issues
1 business day1 business day
Support for operational issues
Access to support portal
Product installation assistance
Product configuration assistance
Service desk accounts
1Up to 5
Phone support
Screen share for debugging (blocker and critical issues)
Quarterly business review
Quarterly reporting and review of issues and support activities

Refer to the Commercial Support Terms and Conditions

Resources

Get the help you need with the setup, configuration, upgrade, FAQs, and more.


Quick Links


Product downloads


Installation and upgrade


Troubleshooting

Frequently Asked Questions

A support ticket is a mechanism by which your team can open a line of communication with our team of technical experts. We recommend opening a ticket through the Sonar support portal as a first quick step for you to articulate the problem you might be facing so we can have all the details to help debug the issue.

Bijay Mangaraj image

"El mayor impacto que ha tenido es que nos ha facilitado enfocar nuestros esfuerzos en asegurar que el nuevo código esté limpio en lugar de abordar la deuda técnica."

Bijay Mangaraj, vicepresidente sénior

Lea la historia del cliente
Bijay Mangaraj image

Bijay Mangaraj, vicepresidente sénior

"El mayor impacto que ha tenido es que nos ha facilitado enfocar nuestros esfuerzos en asegurar que el nuevo código esté limpio en lugar de abordar la deuda técnica."

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