support

Sonar Customer Value Acceleration

Our range of enterprise-class resources empowers you with the support, guidance, and solutions you need to deploy Sonar effectively, accelerate your time to value, and maximize ROI.

Engineered for your success

With commercial support, your team receives essential guidance and quick issue resolution during the implementation, continued use, and upgrade of the Sonar solutions.

  • Global support with quick response time to minimize any downtime
  • Tools, resources, and a direct line of communication with technical experts
  • Product training and onboarding
  • Dedicated resources via convenient communication channels 
  • Numerous other benefits to keep your mission-critical applications running smoothly
jeff leaves a note about code issues

Get the right level of support

Choose the support tiers suitable for your unique business needs.

No Support
Standard Support
联系我们
Recommended
Premium Support
Access to Sonar Community
Access to onboarding portal
Access to onboarding webinars
Agent availability
Business hours24x7
Response time: blocker issues
1 business day1 hour (24x7)
Response time: critical issues
1 business day4 hours (24x5)
Response time: major & minor issues
1 business day1 business day
Support for operational issues
Access to support portal
Product installation assistance
Product configuration assistance
Service desk accounts
1Up to 5
Phone support
Screen share for debugging (blocker and critical issues)
Quarterly business review
Quarterly reporting and review of issues and support activities

Refer to the Commercial Support Terms and Conditions

Resources

Get the help you need with the setup, configuration, upgrade, FAQs, and more.


Quick Links


Product downloads


Installation and upgrade


Troubleshooting

Frequently Asked Questions

A support ticket is a mechanism by which your team can open a line of communication with our team of technical experts. We recommend opening a ticket through the Sonar support portal as a first quick step for you to articulate the problem you might be facing so we can have all the details to help debug the issue.

Bijay Mangaraj image

"它最大的影响是让我们能够集中精力确保新代码的整洁,而不是解决技术债务问题。"

Bijay Mangaraj, 高级副总裁

阅读客户案例
Bijay Mangaraj image

Bijay Mangaraj, 高级副总裁

"它最大的影响是让我们能够集中精力确保新代码的整洁,而不是解决技术债务问题。"

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SonarQube Cloud

对于基于云的 DevOps

将 SonarQube Cloud 与您的云 DevOps 平台集成,以确保代码质量和代码安全,保持高标准,并保护您的代码免受漏洞攻击。

尝试 SonarQube Cloud
SonarQube Server

自我管理,实现最终控制

在投入生产之前,尽早确保代码质量和安全性达到高标准。集成到您的企业 DevOps 环境中,轻松查找并修复当前工作流程中的编码问题。

SonarQube for IDE

在开发人员流程中

提升您的编码水平,及早发现问题。SonarQube for IDE 将代码检查提升到一个新的高度,无论您使用哪种语言或工具,都能在编码过程中预防问题。