SonarSource provides support packages to better enable customers to respond to their short-term or long-term needs. These packages ensure the ongoing success of SonarSource product deployments by saving customers time and effort and ensuring they receive prompt, expert assistance in troubleshooting, diagnosis and repair.

Professional and Enterprise Edition Support

Support for the SonarQube platform, commercial and community plugins is included in the Professional and Enterprise editions. Support services include:

• Dedicated support mailing address
• Replies within one business day

Support is subject to these terms and conditions.

Support Scenarios

Customers can use SonarSource’s support service to:

• Identify and choose the best infrastructure and architecture for deployment
• Make the best use of the ecosystem to support their internal processes
• Solve problems as soon as they arise
• Get quick and accurate answers to questions
• Develop custom plug-ins to meet enterprise needs
• Gain a better understanding and interpretation of metrics
• Benefit from gained experience from dealing with many customers

In the event that an issue or request requires further investigation or development, your support team contact will make sure that the SonarSource development team gives high priority to identifiy issues or requests.