System integrators, outsourcers, and application service providers are continuously challenged in how to provide the next level of value to their clients at the same time as further improving internal processes to deliver better quality and lower-cost services.
Quality assurance in terms of the services, solutions, and software delivered is a critical focus area, and the key is looking for and utilizing tools that can provide significant value to clients and help steer them toward success, as well as aiding in internal process improvement.
This IDC Technology Spotlight discusses strategies for service providers to improve approaches to software analysis, defect management, security, and metrics to gain business and IT benefits via proactive visibility. Differentiated services that deliver business value are key to winning future engagements. Service providers should position themselves and demonstrate that they are the essential “quality gate” between a client’s IT and business organization. Download the technology spotlight.