Continuous Inspection

Support

SonarSource provides support packages through its editions. These packages ensure the ongoing success of SonarSource product deployments by saving customers time and effort and ensuring they receive prompt, expert assistance in troubleshooting, diagnosis and repair.

 

Standard Support Advanced Support Premium Support
  • Technical
  • Limited to SonarQube
  • LTS version
  • Email only
  • Technical and Functional
  • Entire ecosystem
  • LTS version
  • Plugin development support
  • Email only
  • Technical and Functional
  • Entire ecosystem
  • LTS version
  • Plugin development support
  • Solutions support
  • Email, phone and screen share
  • Dedicated access to a consultant
This support comes with our
Professional Edition
This support comes with our
Enterprise Edition
This support comes with our
Ultimate Edition

Technical support

Response to any questions, issue reporting, blocking and critical bugs are fixed in the next version as in LTS version.

 

Functional support

Support engineers will get involved in understanding use cases to challenge them and propose better solutions when available.

 

LTS

Long Term Supported version that is currently SonarQube 3.7. Critical issues fix will be backported to LTS.